As many of you know, I’ve torn some cartilage in my knee. Went to see the doctor last week and he looked me over, gave me a shot of cortisone in the knee, and told me to see him next week to check on my progress. I stop at the appointment desk on the way out and pick up my card. The gal at the desk says “We have an opening on Thursday. Will 11:00 work for you?” I pay and leave, sticking the card in my purse and adding the appointment to my PDA.
I get to the doctors office today. Lo and behold, she’s made my appointment for two weeks out – it’s next Thursday. Their office is bad enough WITH an appointment. It’s usually a 2 hour wait. I don’t really have all day to hang around and wait to see if they can see me. Worse still, I have to make special arrangements to drive to work just so that I can go to the doctor. I have to get my truck back from my husband because their office isn’t on the train route and I mass-commute to work. I no longer pay for a parking spot, so I have to scramble for one of the rare public parking spots. Now, it’s all for naught.
It all made me angry. We’re supposed to sit in the waiting room like good little sheep waiting for his holiness the doctor to see us at his convenience. It’s not like we have lives that are being interrupted or anything. I don’t know about any of the rest of you, but I’m self employed. I work as a consultant and I make *at least* as much as the doctor does. I went off at the receptionist and told her to cancel my appointment. I’m firing my doctor. “
Like the doctor, my time is money. If I’m not working billable hours, I’m not getting paid. Worse yet, not only am I not getting paid, I’m having to pay the doctor. Talk about double-dipping. I make just as much money as your doctor does and your stupid over scheduling means that I have to wait two hours even with an appointment. I can only imagine how long I’m going to have to wait if I don’t have one. I’m not some cow in a cattle chute and I won’t be herded around like one. It’s very rude and very disrespectful to every single patient to make them sit around like this. I don’t see where you people get off deciding that you are soooo much more important than the rest of the world that we need to drop what we’re doing and wait on you for hours and hours. If I was coming here to work on your computers and I kept you waiting for two hours, you’d fire me. I don’t see why the relationship going the other way is supposed to be any different.”